Policies

Deposit:

A 30% deposit per appointment, per person is required in order to hold an appointment. Deposits can be done online, over the phone, or in person. Deposits will be applied at checkout, discounted from the original price.

Cancellation Policy:

For all services, we require 24 hours' notice in the event of cancellation/rescheduling of single treatments and 48 hours' notice for multiple service or spa packages. If full notice is not provided, the 30% deposits will be forfeited.

In the event that individuals attempt to reschedule without full notice, the deposit will be forfeited and a new deposit must be taken for the rescheduled date. Additionally, same-day appointments made means same-day confirmation.

Rescheduling can only be done twice. If an appointment has been rescheduled a third time, the deposit will be forfeited and a new deposit is required. Our staff reserves the right to request to keep a card on file if canceling or rescheduling is a recurring thing.

Scheduled Appointment Policy:

We reserve the right to move/change/or cancel any appointments made. We will do our best to notify you as soon as possible if any changes are made. This is why we request all recent contact information.

Late Guest Policy:

We understand “life happens”. If for any reason you are expecting to be late by 5-7 minutes or more to your scheduled appointment, please call us at 602-675-1776. If you are 15 minutes or later we will have to reschedule your appointment. If we can see you past your start time, it will be up to the discretion of the provider what portion of the services is completed. The original service booked will be charged at check out. We work very hard to schedule the right amount of time for each service. Accommodating late guests is often impossible without disrupting every other guest’s schedule that day.

Please be aware in the unfortunate event you are late, we cannot guarantee that your services will be performed that day or performed in full. It may also result in an incomplete service and affect the quality of your service.

Financial Responsibility Policies:

• During your visit, you will be given an estimate for your proposed service(s). Payment in full for spa services is due at the end of your service.

• GRATUITIES are not included in our pricing.

• Payment for procedures may be made in the form of cash, a major credit card, a cashier's check, or one of our financing options. We do not accept personal or business checks.

• A 30% deposit will be required when customers book services online and in-house. *Deposit will go towards service unless client no call/no shows.

• A 20% GRATITUDE will automatically be applied for groups/services of 4 or more. All event packages will have an automatic 20% gratitude will be added at checkout. Prices may vary depending on service, treatment time, and service provider’s level. All prices are subject to change with or without notice.

Refund Policy:

B|L Spa, LLC accepts returns of unworn, unused, unopened, or undamaged products for a full refund or exchange within 15 days of the original purchase. The customer is responsible for any shipping costs. Return labels will not be provided. If you need a refund or return please contact us at Info@Blspaaz.Com or via phone at 602-675-1776.

Photos/Videos Policies:

BL Spa wants to ensure an excellent experience for everyone for that reason we have created the following rules.

We ask that our guests:

• Refrain from taking photos or videos of other guests without their written permission.

• Refrain from taking photos or videos in private areas such as the locker rooms, lagoon sanctuary, treatment rooms, or any area where guests may not be fully clothed at all times.

• Refrain from taking photos or videos of our staff without their written permission.

Child Safety Policy:

We write this policy with the utmost respect to the parents in our salon and understand that this can be a sensitive issue. We understand how challenging it is to find time for yourself.

However, our policy strictly prohibits the following:

• Unsupervised children in the salon & spa areas.

• In the event you must bring a young child into the salon, please provide proper supervision for them in the form of an additional caretaker. Unfortunately, the salon cannot provide childcare services.

• Young children in carriers/ strollers may not be placed near the service areas or held in the lap unless they are receiving salon & spa services.

• If you bring a tablet for your children, please also have headphones available so as not to distract other guests.

• Children 14 and older capable of sitting quietly and unsupervised, may wait in the provided seating area.

​​​​​​​While this policy helps ensure that all guests enjoy a relaxing salon experience, it was created with your child’s safety in mind. Our salon is not child-proof. Sharp implements, glass, hot styling tools, chemicals, and a busy, congested area make for a potentially dangerous environment for young children. We cannot be held responsible for injuries in our salon as a result of unsupervised children. We write this notice without the intent of offending and hope that you will aid us in keeping our salon a safe environment. Please contact management if you have concerns or questions about this policy.

Gift Card Policy:

Please treat this gift card like cash; if this gift card is lost or stolen it will not be replaced. Valid for one (1) year from the date of issue. Any remaining balance will also be terminated one (1) year from the issue date. For gift card balance, terms, and expiration dates are presented on the Vagaro App. Gift cards cannot be exchanged for cash.

Quiet Environment:

As a courtesy to other guests, please maintain a quiet level of conversation. Cell phones and electronic devices must be turned off or put on silent when entering the spa sanctuary. We reserve the right to ask any guest who isn’t complying with this rule to leave. In the event that a guest is asked to leave for being too loud there will not be any refunds for services.

Personal Belongings:

Please leave all jewelry and valuable items at home. Some services may require you to remove jewelry in order to prevent any damage. Although we offer a locker for any guest who will be enjoying our spa sanctuary. BL Spa is not responsible for any lost, stolen, or misplaced items.

In the event that an item is left behind, BL Spa will hold items for up to a week past the service date. Any items not claimed will be disposed of.

Modesty Concerns/What to Wear:

It is never required that you are unclothed in front of anyone at our day spa. Towels and robes are provided and can keep you covered. Therapists are well trained in the “art of draping” which means that they leave the treatment room while you get under the sheet on the massage table, and they keep you covered at all times except for the area of the body they are massaging. They also leave the treatment room before you get up from the table. If you are having a treatment for the first time, feel free to ask the receptionist or therapist how you should be dressed for treatment. We want to make sure that you are comfortable, so please let us know if you have questions.

Lagoon Sanctuary:

The Lagoon Sanctuary is a co-ed environment created for relaxation and safety. We request that our guests treat others with the utmost respect and our understanding of others in private areas such as the locker rooms, lagoon sanctuary, treatment rooms, or any area where guests may not be fully clothed at all times.

​​​​​​​Better Your Lagoon Experience:

• Swimwear is required to use our facilities. Our lagoon area is a public space and swimwear must remain on at all times.

• Your two hours include your time in the locker rooms. Please pack light and plan accordingly if you are planning on getting ready here with us.

• Refrain from taking photos or videos in the Lagoon area.

• No outside food or beverages.

If any suspicious behavior is spotted we will ask those involved to leave and potentially not allow certain individuals back depending on the circumstance. BL Spa hopes to bring you a highly respected establishment and wants to hold our guests’ behaviors to that standard.

Arrival:

Please arrive at least 10 minutes prior to your first scheduled spa appointment (salon services excluded). This will allow time to verify proper forms are completed. Arriving late will limit the time of your treatment, thus reducing the effectiveness and your relaxation. As a courtesy to the next guest, your treatment will end on time. Please note that the recommended time for arrival may be different depending on the services you are having. If you have any questions regarding your arrival time please give us a call.