Policies

Cancellation Policy:

For all services, we require 24 hours’ notice in the event of cancellation of single treatments and 48 hours’ notice for multiple service or spa packages. If full notice is not provided, we will bill for 50% of the services reserved. This 50% will remain as a credit on your account for future services. Our staff reserves the rights to request to keep a card on file if canceling is a recurring thing.

Scheduled Appointment Policy:

We reserve the right to move/change/or cancel any and all appointments made. We will do our best to notify you as soon as possible if any changes are made. This is why we request for all recent contact information.

Late Guest Policy:

We understand “life happens”. If for any reason you are expecting to be late by 15 minutes or more to your scheduled appointment, please call us. If you are 15 minutes or later we will have to reschedule your appointment. We work very hard to schedule the right amount of time for each service. Accommodating late guests is often impossible without disrupting every other guest’s schedule that day. Please be aware in the unfortunate event you are late, we cannot guarantee that your services will be performed that day or performed in full. It may also result in an incomplete service and affect the quality of your service.

Financial Responsibility Policies:

• During your visit, you will be given an estimate for your proposed service(s). This quote will include all fees and taxes.

• Payment in full for spa services is due at the time of your appointment.

• GRATUITIES are not included in our pricing.

• Payment for procedures may be made in the form of cash, major credit card, cashiers check or one of our financing options. We do not accept personal or business checks.

• A $15 deposit will be required when customers book services online and in-house.

*Deposit will go towards service unless client no call/no shows.

• ​​​​​​​A 20% GRATITUDE will automatically be applied for groups of 6 of more.

Payment is due in full at time of service. Prices may vary depending on service, treatment time, and service provider’s level. All prices are subject to change with or without notice.

Refund Policy:

B|L Spa, LLC accepts returns of unworn, unused, unopened, or undamaged products for a full refund or exchange within 15 days of original purchase. The customer is responsible for any shipping costs. Return labels will not be provided. If you need a refund or return please contact us at info@blspaaz.com or via phone at 602-675-1776.

Internet and Social Media Policy:

I understand that BL Spa desires to protect itself from casual destruction of its online reputation and from false, unwanted Public Statements made on the internet. Here at BL Spa we have an open door policy and welcome all constructive criticism. If the undersigned, have a genuine complaint about the service or treatment received at BL Spa they can:

• Submit a complaint verbally or in writing directly to BL Spa’ management team, and trust that the complaint will be heard and receive a response.

Photos/Videos Policies:

BL Spa wants to ensure an excellent experience for everyone for that reason we have created these following rules.
We ask that our guest:

• Refrain from taking photos or videos of other guests without their written permission.

• Refrain from taking photos or videos in private areas such as the locker rooms, lagoon sanctuary, treatment rooms, or any area where guests may not be fully clothed at all times.

• Refrain from taking photos or videos of our staff without their written permission.

Child Safety Policy:

We write this policy with the utmost respect to the parents in our salon and understand that this can be a sensitive issue. We understand how challenging it is finding time for yourself.

However our policy strictly prohibits the following:

• Unsupervised children in the salon & spa areas.

• In the event you must bring a young child into the salon, please provide proper supervision for them in the form of an additional caretaker. Unfortunately the salon cannot provide childcare services.

• Young children in carriers/ strollers may not be placed near the service areas or held in the lap unless they are receiving salon & spa services.

• If you bring a tablet for your children, please also have headphones available as not to distract other guests.

• Children 14 and older capable of sitting quietly and unsupervised, may wait in the provided seating area.

While this policy helps ensure that all guests enjoy a relaxing salon experience, it was created with your child’s safety in mind. Our salon is not child proof. Sharp implements, glass, hot styling tools, chemicals and a busy, congested area make for a potentially dangerous environment for young children. We cannot be held responsible for injuries in our salon as a result of unsupervised children. We write this notice without the intent of offending and hope that you will aid us in keeping our salon a safe environment. Please contact management if you have concerns or questions about this policy.

Quiet Environment:

As a courtesy to other guests, please maintain a quiet level of conversation. Cell phones and electronic devices must be turned off or put on silent when entering the spa sanctuary. We reserve the right to ask any guest who isn’t complying with this rule to leave. In the event that a guest is asked to leave for being too loud there will not be any refunds for services.

Personal Belongings:

Please leave all jewelry and valuable items at home. Some services may require you to remove jewelry in order to prevent any damage. Although we offer a locker for any guest who will be enjoying our spa sanctuary. BL Spa is not responsible for any lost, stolen, or misplaced items.

Modesty Concerns/What to Wear:

It is never required that you are unclothed in front of anyone at our day spa. Towels and robes are provided and can keep you covered. Therapists are well trained in the “art of draping” which means that they leave the treatment room while you get under the sheet on the massage table, and they keep you covered at all times except for the area of the body they are massaging. They also leave the treatment room before you get up from the table. If you are having a treatment for the first time, feel free to ask the receptionist or therapist how you should be dressed for treatment. We want to make sure that you are comfortable, so please let us know if you have questions.

Lagoon Sanctuary:

The Lagoon Sanctuary is a co-ed environment created for relaxation and safety. We request that our guests treat others with the utmost respect and are understanding of others in private areas such as the locker rooms, lagoon sanctuary, treatment rooms, or any area where guests may not be fully clothed at all times. If any suspicious behavior is spotted we will ask those involved to leave and potential not allow certain individuals back depending on the circumstance. BL Spa hopes to bring you a highly respected establishment and wants to hold our guest’s behaviors to that standard.

Arrival:

Please arrive at least 30 minutes prior to your first scheduled spa appointment (salon services excluded). This will allow time to receive your locker, change into your provided robe and sandals, shower and enjoy the Lagoon Sanctuary. Arriving late will limit the time of your treatment, thus reducing the effectiveness and your relaxation. As a courtesy to the next guest, your treatment will end on time. Please note that the recommended time for arrival may be different depending on the services you are having done. If you have any questions regarding your arrival time please ask our receptionist during your confirmation call.